HCLTech Recognized as Leader in ServiceNow Ecosystem Partners Report
Chennai: HCLTech, a leading global technology company, has been named a Leader across all nine quadrants in the ISG Provider Lens – ServiceNow Ecosystem Partners 2025 report. The company has also been recognized as the CX Star Performer, achieving a score of 95 out of 100 in customer experience and satisfaction.
A Reflection of Expertise and Innovation
The recognition highlights HCLTech’s deep expertise and global scale in ServiceNow consulting and implementation, innovation, and managed services. According to Ravi Yeddanapudi, Executive Vice President, Digital Foundation Services, HCLTech, the company’s strength lies in combining consulting and implementation expertise with GenAI-powered innovation and automation.
CX Star Performer
Jan-Erik Aase, Partner and Global Head – ISG Provider Lens, praised HCLTech for its consistent focus on delivering exceptional client outcomes, domain expertise, and commitment to service excellence. HCLTech’s ability to drive measurable value and build trusted relationships across the ServiceNow ecosystem sets it apart.
Advancing ServiceNow Capabilities
The report notes that HCLTech has significantly advanced its ServiceNow consulting and implementation capabilities, integrating GenAI to enhance efficiencies and knowledge leverage of enterprise service management. This strategic direction paves the way for the co-development of industry-specific innovative solutions on ServiceNow.
