ServiceNow and NTT DATA Expand Strategic Partnership to Accelerate AI-Led Enterprise Transformation
Mumbai: ServiceNow (NYSE: NOW), the AI platform for business transformation, and NTT DATA, a global leader in AI, digital business, and technology services, have announced an expanded strategic partnership to accelerate AI-led transformation for enterprises worldwide.
Under the multi-year agreement, ServiceNow will designate NTT DATA as a strategic AI delivery partner, collaborating to help customers deploy AI-powered automation and achieve operational efficiency at scale. The companies will co-develop and co-market AI-driven solutions across enterprise, commercial, and mid-market segments, advancing new deployment models and accelerating time-to-value for customers.
NTT DATA will scale its use of the ServiceNow AI Platform—including AI Agents and Global Business Services—across its global operations to enhance productivity, efficiency, and customer experience. As a lighthouse customer, NTT DATA will also embed ServiceNow’s agentic AI capabilities into its own transformation initiatives.
“This partnership expands access to AI-powered automation across industries and geographies, delivering measurable business impact for organizations at every stage of the AI journey,” said Amit Zavery, President, COO, and Chief Product Officer at ServiceNow. “Together, we’re transforming how enterprises operate—making work simpler, smarter, and more resilient.”
The collaboration builds on a long-standing relationship between the two companies and supports NTT DATA’s ambition to grow its ServiceNow business significantly. Leveraging GSMA’s Open Gateway framework and CAMARA-standardized APIs, NTT DATA will help enterprises operationalize and scale AI responsibly through strategic advisory services, platform implementation, and lifecycle support.
“Expanding our partnership with ServiceNow is a key milestone in our mission to build the world’s leading AI-native services company,” said Abhijit Dubey, President, CEO, and Chief AI Officer at NTT DATA, Inc. “By combining ServiceNow’s agentic AI platform with our global delivery scale and industry expertise, we’re enabling enterprises to accelerate innovation, enhance productivity, and achieve sustainable growth.”
The partnership also includes joint initiatives such as the Now Next AI program, which embeds AI engineering expertise directly into enterprise transformation projects. Broader deployment of ServiceNow AI solutions across industries and regions is expected to follow.
