Shiprocket SHIVIR 2025 Debuts in Bengaluru, Spotlights AI-Driven Commerce and KPMG Insights

Bengaluru: Shiprocket, India’s leading ecommerce enablement platform, hosted the inaugural Bengaluru edition of its flagship summit, SHIVIR 2025, today at The Ritz-Carlton. Themed ‘Bharat 2.0: AI, Tech & The Future of Intelligent Commerce’, the event marked Shiprocket’s strategic expansion into southern India, positioning Bengaluru as a key hub for digital innovation and future-ready commerce.

In collaboration with KPMG India, Shiprocket unveiled a comprehensive report highlighting Bengaluru’s pivotal role in shaping India’s commerce and technology landscape. Recognised as the country’s startup capital, the city exemplifies the convergence of AI adoption, quick commerce growth, and deep digital engagement—accelerating India’s $125 billion e-retail economy.

“True innovation is about empowering every entrepreneur, big or small, across India to seize new opportunities and build sustainable growth,” said Saahil Goel, MD & CEO of Shiprocket. “The Shiprocket-KPMG report shows how intelligent commerce is already transforming operations—from inventory to customer experience. At Shiprocket, we’re committed to making these tools accessible and impactful.”

Key Findings from the Shiprocket–KPMG Report

Digital Transformation in Bharat

• India’s internet user base reached 969 million by March 2025, with 55% from rural areas.
• Rural digital adoption is driving retail innovation and inclusivity.

Direct-to-Consumer (D2C) Market Surge

• D2C market grew from $11.6 billion in 2016 to $80 billion in 2024.
• Projected to cross $100 billion in 2025, powered by 11,000+ active brands.

AI Reshaping Commerce

• AI-driven demand forecasting exceeds 90% accuracy, reducing stockouts by 40%.
• Warehouse automation achieves 99.9% order accuracy and cuts costs by 20%.
• Personalized marketing boosts sales for 96% of marketers.
• Vernacular AI commerce reaches 98% of India’s internet users.

Quick Commerce Gains Ground

• Market projected to reach $5 billion GMV in 2025, growing 75–85%.
• Over half of users place more than five monthly orders; impulse buys account for 6–8% of sales.
• Daily online shopping penetration surged from 33% to 87%.

Rural and Gender Inclusion

• Women now represent 47% of internet users.
• Kirana stores are embracing digital platforms, creating hybrid “phygital” retail models.

Digital Payments Ecosystem

• UPI drives 84% of retail digital payments; FY 2024–25 saw 59.2% growth in transactions.
• Despite digital growth, 105 million Indians still prefer Cash-on-Delivery.

Enterprise AI Leadership

• 59% of large Indian enterprises have deployed AI.
• 70% allocate over 5% of IT budgets to AI; talent concentration rose 263% since 2016.

Three Pillars of Intelligent Commerce

• Omnichannel integration: 77% of shoppers use both online and offline channels.
• Personalization: 81% prefer brands offering tailored experiences.
• AI-led operations: powering inventory, marketing, and customer support.

Shiprocket’s AI Tech Stack Showcase

Live demos at SHIVIR 2025 spotlighted Shiprocket’s AI-powered tools:

• Shiprocket Copilot: Multilingual voice assistant for shipment and order management.
• Trends AI: Real-time product performance and demand insights.
• Radar: End-to-end supply chain visibility with stress zone alerts.
• Sense Voice APIs: Seamless speech-to-text and multilingual voice interactions.
• One Logistics Gateway API: Unified logistics platform for streamlined operations.

Together, these innovations reflect Shiprocket’s commitment to democratizing intelligent commerce and empowering entrepreneurs across India.