Shipway Revolutionizes Returns Management with 1-Day Return Pick-ups and Instant Refunds

Mumbai: Shipway, a logistics platform, has enabled brands to pick up returns within 24 hours of receiving a return request from customers, conduct a doorstep quality check, and process near-instant refunds. This innovative solution aims to enhance customer experience, reduce operational costs, and minimize return fraud.

• Quick Return Pick-ups: Shipway’s technology enables brands to schedule and manage return pickups effortlessly, reducing friction in the post-purchase journey.
• Instant Refunds: Doorstep quality checks facilitate instant refunds, improving customer satisfaction and trust.
• Inventory Control: Shipway’s solution helps brands determine which products can be restocked for sales, reducing losses and return fraud.

Shipway’s returns management solution has been praised by brands like Baggit and Domin8, who appreciate the efficiency and customer-centric approach it provides. By leveraging Shipway’s extensive reverse logistics network, brands can enhance customer trust and loyalty.

“Returns can be major roadblocks for brands, if not dealt with effectively”, said Praveen Singh, Head of Digital Marketing at Baggit. “Our high-quality, eco-friendly offerings appeal to the masses across geographies. An important aspect that keeps our customers happy is Shipway’s efficient returns management system, which plays a crucial role in minimising our effort to handle order returns. It ensures quick action as soon as a customer taps the return button and provides a sense of priority to the customer, turning their dissatisfaction into an opportunity to enhance their experience.”

Buyju Balakrishnan, Brand Head at Domin8 an athleisure wear brand, said, “Customer experience plays a pivotal role in increasing brand likability. Managing order returns isn’t just about logistics—it’s about reinforcing customer confidence. Every seamless return is a step toward stronger brand loyalty and operational excellence. Shipway’s courier and logistics support enables us to efficiently track returned merchandise in a timely manner, allowing us to deliver prompt resolutions to our customers.”