HGS Accelerates AI-Led Future with Agent X, Expands Global Delivery Capabilities
Mumbai: Hinduja Global Solutions (HGS) is driving its AI-led future with innovative solutions like HGS Agent X, a suite of holistic contact center accelerators that incorporate Agentic AI for intelligent experience management.
HGS Agent X has revolutionized productivity, sales, and bottom-line results for over 1,300+ agents across diverse industries worldwide, ensuring instant return on investment (ROI). Organizations using HGS Agent X have seen an average increase of 15-20% in sales conversion rates and up to a 20% decrease in frontline support costs.
To meet growing client demand for tech-led services, HGS is expanding its global delivery capabilities:
- New CX hub in Cape Town, South Africa, with over 200 employees
- Upcoming delivery center in Waterloo, Canada, focused on digital and CX services
- New center in Bengaluru, India, delivering AI Platform technology services
HGS is also searching for a new CEO to lead the company’s digital transformation, following Partha DeSarkar’s impending retirement.
Ashok P. Hinduja, Chairman, HGS, said, “We thank Partha for his leadership and expertise in growing HGS into a $600-million company. We are now looking for a new CEO to lead our AI-led future and drive growth with a digital approach.”
