HGS Opens AI-Powered Digital CX and Data Innovation Hub in Waterloo, Canada
Mumbai: HGS, a global leader in technology solutions and digital customer experiences, has announced the opening of its newest AI-powered digital customer experience and Data & Analytics innovation center in Waterloo, Ontario.
The new facility will serve as a hub for digitally enabled customer engagement, leveraging AI-powered automation, analytics, and cloud-based solutions to redefine customer interactions. The center will play a critical role in enhancing customer satisfaction for some of the world’s leading brands.
The new HGS customer experience center will initially create up to 150 jobs in Waterloo, offering a diverse range of opportunities, including digitally focused jobs in automation, data analytics, and AI, as well as roles in IT support, customer experience, talent management, and more.
Savita Jones, HGS SVP – North America Operations, said, “As we continue to grow and transform the customer experience landscape, Waterloo is the ideal city for HGS to expand… Its collaborative spirit within this type of ecosystem is a great fit for our next-generation CX solutions.”
HGS aims to contribute to the Waterloo community through local partnerships, skill development initiatives, and innovation-driven collaborations that will further strengthen the city’s role as a leader in the global digital economy.
