Flagstar and Mphasis Partner for Technology Modernization
Mumbai: Flagstar Bank has partnered with Mphasis to modernize its technology infrastructure, marking a significant milestone in its 18-month transformation journey to become a top US regional bank. The partnership involves the setup and inauguration of Flagstar’s state-of-the-art data center facility, designed to support the bank’s critical infrastructure and future growth.
Enhancing Customer Experience and Operational Efficiency
The data center modernization project aims to enhance Flagstar’s customer-centric culture by improving performance, scalability, and security. The partnership with Mphasis leverages the company’s expertise in financial services technology modernization and operational excellence to support Flagstar’s in-house capabilities. This collaboration enables the bank to deliver faster, more reliable, and responsive services, ultimately driving customer satisfaction and loyalty.
Christopher P. Higgins, Chief Information and Operations Officer, Flagstar, said: “Our partnership with Mphasis is an important strategic milestone in Flagstar’s digital transformation journey. The data centers are more than just an infrastructure upgrade; this is a strategic investment in operational resilience, enhanced security, and scalable efficiency.”
Jason Pope, Chief Technology Officer, Flagstar Bank, added that “Modernizing our data centers working with Mphasis is an important step toward embracing a hybrid cloud future while enhancing security and performance. The modular, scalable design gives our teams the flexibility to innovate faster and respond more effectively to evolving customer and market needs.”
“Our collaboration with Flagstar Bank reflects the broader shift among financial institutions toward building secure, agile, and scalable technology. This program sets a benchmark in banking infrastructure, and we are proud to partner with Flagstar for this next phase of growth” said Rohit Jayachandran, Head of Banking & Financial Services, Mphasis.
The partnership between Flagstar and Mphasis offers several benefits, including:
The data center modernization project is expected to drive business growth, improve operational efficiency, and enhance risk management capabilities. By leveraging modern data center capabilities, Flagstar can retire legacy infrastructure, reduce costs, and lay the foundation for a more agile, scalable, and cost-effective future. The partnership with Mphasis enables Flagstar to focus on innovation, customer satisfaction, and strategic business growth, positioning the bank for long-term success in the competitive financial services industry.
