HCLTech, Cisco Launch AI-Powered Fluid Contact Center Solution

Chennai: HCLTech has announced the launch of an enhanced version of its Fluid Contact Center solution in collaboration with Cisco, integrating AI and cloud capabilities to transform enterprise customer engagement.

The solution combines Cisco’s AI-powered Webex Contact Center platform with HCLTech’s expertise in Contact Center as a Service (CCaaS) transformation. It enables enterprises to adopt AI and GenAI-driven features such as multilingual virtual agents, conversational IVR, agent assist tools, advanced analytics and proactive monitoring.

Designed for flexibility and seamless integration, the Fluid Contact Center supports guided migration to CCaaS, simplifies technology adoption and ensures end-to-end experience assurance — helping enterprises enhance service responsiveness, operational efficiency and customer satisfaction.

HCLTech and Cisco share a strategic partnership spanning over 30 years, supporting clients across more than 60 countries.